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    Frequently Asked Questions

    Who can buy from us?

    Both trade and public customers are welcome to shop with us.

    How do I buy?

    Buying from Exall & Jones Builders Merchants, is simple, you can choose from one of two options :

    1 - In Branch:

    Drop into your local branch and discuss your requirements with a member of our experienced sales team. After choosing and paying for what you want from out extensive range of quality products, your order can be picked up from our friendly warehouse staff and you'll be back on your job in no time.

    2 - Home or Site Deliver :

    Order all the products you want online and select the delivery option at checkout, after paying for your order you will receive an email or phone call to confirm the date your order will be delivered.

    How do I get a refund?

    We are happy to refund any unopened and unused product within 28 days of purchase, upon production of original reciept or invoice. Bespoke items such as mixed paint, etc are excluded.

    I need a product that you don't seem to stock. Is it possible to order it?

    We offer and stock a large and varied range of products for all our customers requirements. However, due to various circumstances we sometimes don't have what your're looking for. If you can't find something in our online shop or your local branch, please talk to a member of our team or fill out our contact us form telling us your requirements and we'll be happy to try and source it for you from another branch or from one of our extensive list of suppliers.

    What are you opening hours?

    Monday to Friday: 7:00 - 16:00

    Saturday: 7:00-12:00

    Sunday : Closed